Privacy Policy
How Outerworks handles website enquiries and contact information.
Who we are
Outerworks is an outdoor works business based in West London. If you have questions about this policy or how your information is handled, email contact@outerworks.co.uk.
What we collect
When you contact us through the website, phone, email or WhatsApp, we may collect your name, email address, phone number, postcode, service details, project notes and any photos or files you choose to send.
How we use your information
We use your information to respond to enquiries, prepare estimates, arrange visits, discuss possible work, improve the website and keep a record of project communication where needed.
How the website handles forms
This website is set up to send form enquiries through Formspree once the live endpoint is connected. Website hosting may also involve standard technical logs such as IP address, browser type and visit time for security and delivery purposes.
Sharing data
We do not sell your information. We may share it with service providers that help us run the website or process enquiries, but only where that support is needed for the site or the quoting process.
How long we keep it
We keep enquiry information only for as long as it is reasonably useful for discussing the job, managing the work, dealing with follow-up questions or meeting basic record-keeping needs.
Your choices
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where appropriate. The easiest way to do that is by emailing us directly.
Cookies and tracking
This site uses basic website functionality and may later use cookies or third-party tools for forms or analytics. See the Cookies page for more detail.